The Bachelor of Science in Office Administration(BSOA) program is a four-year course that prepares the students for a career in an outcome-focused, technology rich, professional environment. Courses in the curriculum are those that will thoroughly familiarize the students with current techniques in office practice and procedures, developments in office systems and technology, good team-working and management skiIls, and application of the principles of good human relations and communications to prepare them to be key players in day-to-day office operations. Lessons in writing routine reports and correspondence and speaking effectively to employers, employees, and the general public are provided in selected courses. The BSOA program also trains the students to work independently, without need for on-site supervision.

The opportunities for graduates of this program are:

Entry-level jobs

  1. Clerk/Encoder – encodes letters and reports from draft or from dictation to professional format and does manual/electronic filing.
  2. Stenographer/Transcriber-takes and transcribes proceedings of conventions, seminars, speeches, court depositions, investigation, etc. and encodes resolutions, summons, court decisions, and other documents from draft or from dictation to professional format.
  3. Bookkeeper – keeps the books of accounts of the business/organizations and performs bookkeeping and other functions that may be assigned to him/her by the accountant.
  4. Call Center Post Sales – attends to inquiries and/or complaints of customers by telephone, promotes the sale or use of a product or service, persuades customers to update or settle their account and provides technical/post sales support.
  5. Customer Relations – receives and transfers calls. Receives and directs visitors, performs multiple office support tracks as assigned by multiple supervisors.
  6. Customer Service Representative – communicates effectively and courteously with customers through e-mail, regular mail, fax, etc; provides information in response to inquiries about products or services, handles and resolves consumers’ complaints, assists customers in business dealings with the company, files and retrieves customers’ correspondence and records, and ensures high standards of customer service.

Reference: CMO 19 s. 2017